Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to lens4web AR Studio (“Lens4Web”, “we”, “our”, “us”). These Terms and Conditions govern your use of our website located at https://lens4web.com/ and any related services, including our AI-Powered Virtual Try-On (VTO) integration services and Merchant Control Panel. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you must not use our website or services.

2. Description of Service

Lens4Web provides artificial intelligence and augmented reality solutions for e-commerce, specifically Virtual Try-On (hereafter referred to as “VTO”) integrations. Our service allows merchants to offer AI-powered product visualization to their end-users. Our website also features a “Live Demo” provided for evaluation and demonstration purposes only.

3. AI Virtual Try-On Disclaimer

Our VTO technology utilizes advanced generative AI to simulate how products might look on a user. You acknowledge and agree that:

  • Approximation: The generated images are digital simulations and approximations. They do not guarantee the exact physical fit, proportion, texture, or true color of the actual physical product.
  • No Liability for Purchasing Decisions: Lens4Web acts purely as a technology provider, not a retailer. We are not responsible for any purchasing decisions, returns, or complaints made by your end-users based on the results of our VTO simulations. Any discrepancies between the AI-generated preview and the physical product are not the liability of Lens4Web.

4. Acceptable Use and Restrictions

When using our platform and APIs, you agree not to:

  • Use the VTO service to process illegal, offensive, discriminatory, or sexually explicit images.
  • Attempt to reverse-engineer, decompile, or extract the source code or AI models powering our services.
  • Use automated scripts, bots, or scrapers to access, copy, or manipulate our API or website.
  • Use our platform in any way that causes, or may cause, damage to our infrastructure or impairment of service availability.

5. Intellectual Property Rights

  • Our Content: All custom code, algorithms, website design, text, graphics, and AR/VTO interface elements are the intellectual property of Lens4Web and are protected by international copyright laws. You may not reproduce or distribute them without our explicit permission.
  • Client and User Data: You retain all rights to your product catalog images. As detailed in our Privacy Policy, we do not claim ownership of end-user images, nor do we store them permanently or use them to train AI models.

6. Fees, Billing, and Try-On Packages

Our pricing model is based on a one-time integration fee and a pre-paid, pay-as-you-go system for AI processing usage.

  • One-Time Integration & Complimentary Package: The initial integration fee covers the custom setup and deployment of the VTO module on your platform. Upon successful payment of this integration fee, Lens4Web includes a complimentary starter package of VTO credits (equivalent to $20 USD, or approximately 400 try-ons) at no additional cost.
  • Try-On Packages (Pay-As-You-Go): We do not charge recurring monthly subscriptions. Instead, merchants purchase pre-paid “Try-On Packages” (credits). Each successful virtual try-on generated by an end-user consumes a credit from your active package balance.
  • Notifications & Depletion: We will proactively notify you via email and/or dashboard alerts when your Try-On Package balance is running low and when it is fully depleted. If your balance reaches zero, the VTO service on your website will be temporarily paused until a new package is purchased.
  • Auto-Renewal (Optional): For uninterrupted service, merchants may opt-in to an automatic renewal feature. If enabled, the system will automatically charge your payment method on file to purchase a new Try-On Package of your pre-selected size once your current balance falls below a designated threshold. You can disable auto-renewal at any time via your Control Panel.

7. Refund and Cancellation Policy

Please review our refund policy carefully, as it reflects the irreversible nature of development labor and digital API usage.

  • Custom Integration Services: Payments made for custom setup and platform integration are non-refundable once the development work has commenced. If you cancel the project before any work has started, you are eligible for a full refund, minus any transaction fees incurred by the payment gateway.
  • Try-On Packages (Unused Credits): We offer refunds for the unused portion of purchased Try-On Packages. If you decide to discontinue our service, you may request a refund for your remaining balance. The refund amount will be calculated proportionally based on the unused credits, minus standard payment gateway processing fees.
  • Complimentary Starter Packages: The complimentary $20 starter package included with the integration fee has no cash value and is strictly non-refundable and non-transferable.
  • Lifetime Technical Support: We provide lifetime bug-fixing and technical support for your custom VTO integration for as long as you remain an active customer utilizing our Try-On Packages. If the integration fails to function as initially agreed due to errors in our code, we will resolve these issues at no additional cost. This support strictly covers the maintenance of the originally delivered integration. Any requests for new functionality, modifications to the VTO module or Merchant Control Panel, or adaptations required due to changes in your website’s layout or design, fall outside this scope and will be subject to separate development fees.

8. Third-Party Services and Sub-Processors

Our services rely on third-party APIs, specifically Google LLC, to process AI generative tasks, as well as third-party e-commerce platforms (Shopify, WooCommerce, etc.). We are not responsible for the uptime, performance, or policy changes of these third-party providers. Your use of our service is subject to the functionality and availability of these underlying platforms.

9. Indemnification

You agree to indemnify, defend, and hold harmless Lens4Web, its affiliates, and its employees from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or your end-users’) use of the Service, your violation of these Terms, or your violation of any rights of any other person or entity.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lens4Web shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) server downtime or API failures; or (d) unauthorized access, use, or alteration of your transmissions or content.

11. Disclaimer of Warranties

The service and VTO integration are provided on an “AS IS” and “AS AVAILABLE” basis. Lens4Web makes no representations or warranties of any kind, express or implied, regarding the operation of the integration, the accuracy of the AI simulations, or the uninterrupted availability of the service.

12. Force Majeure

Lens4Web shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet service provider failures, or delays or outages of third-party cloud infrastructure (e.g., Google LLC).

13. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of Georgia, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Georgia.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. We will notify registered merchants of any material changes via email or the Control Panel.